Customer Reviews

I received the ring this morning. It was beyond amazing. I'm so glad that I came across Big Diamonds USA! I have already recommended you to my friend who is also looking for engagement rings. Thank you so much for making this stressful process so easy.-Landry C., Texas

I was so nervous n worried abt spending a huge amount of money over the Internet for a diamond ring. But after a through research, I can't find not one bad review abt big diamond USA. Staff very helpful, I was dealing with the owner himself Patrick fay on daily basis to help me through choosing the right diamond. I am one very happy satisfied customer. I'm amazed at how sparkly the ring is n matches the description 100% according to Patrick and his staff were telling me. I will never buy diamond anywhere else but here with big diamonds USA. When I say they help me through every step of the way I mean at every step of the way until the end.-Sharyna, Australia

I wasn't sure about buying an enhanced diamond but after speaking to jewelers in my area they convinced me it was a good value, and I could get my fiance a big diamond at a big savings. Unfortunately for them, they did not have one big enough for me. I went on the web and found BigDiamonds USA.com in Chicago. They had a 5 and a half carat Princess Cut diamond listed on their site at a very good price, actually 50% less than the stores. Over the next 4 weeks I called Patrick Fay often and asked him many questions about diamonds. He was very knowledgeable of diamonds, and very patient with me. He said he was in the wholesale diamond business for over 25 years, and sold to jewelry stores throughout the country. I asked two of my local jewelers if they knew of him, and they said they had, and that he had an excellent reputation...This eased my mind as I was spending $20,000 with someone I never met and it was over the phone. I gave Patrick Fay my credit card number after he assured me that if I was not happy for any reason I could return it for a full refund. The next day the diamond arrived and it was magnificent.....better than I expected. I showed the diamond to the two jewelers I knew, and they appraised it at a much higher price than I paid. I understand that one of the jewelers is now calling Patrick Fay for enhanced diamonds. I highly recommend Patrick Fay and BigDiamondsUSA to anyone who is buying a diamond. He knows diamonds very well, and his prices are unbeatable. As his web site says, "it will be like having an uncle in the diamond business".-Dr. Mark L., San Francisco, CA

My purchase of diamond earrings couldn't have gone any smoother. I needed a pair of diamond earrings for my girlfriend the next day. Ooops......I forgot her birthday. I found Big Diamonds USA.com on the internet and called and asked if the earrings that were listed were available for delivery the next day. The owner said Fed-X was available at no extra charge. I spent a few minutes talking to the owner, and I was quickly convinced I was speaking to a professional. I decided on a pair that weighed 2 carats, and bought them over the phone using my credit card. They arrived the next day, just in time for my girlfriends B-day, and she hasn't taken them off since. She gets lots of compliments and I am her hero. The enhanced diamonds are more beautiful than I imagined, and buying them at Big Diamonds USA.com was a substantial savings over jewelry stores. I have referred several of my friends to Big Diamonds USA.com.-Larry M. ( CPA)., Los Angeles, CA

I was very happy with the diamond earrings I purchased from Patrick Fay at BigDiamondsUSA.com. His knowledge of diamonds surpassed any jeweler I had been to. He walked me thru the different qualities and explained enhanced diamonds to me very well. He even sent me an email photo of the actual pair of diamond earrings I was interested in buying. I gave him my credit card number over the telephone and the next day Fed-X was knocking at my door. The diamonds were beautiful, and the price I paid was half of what any jeweler showed me. Doing business with Patrick Fay over the telephone was a good experience, and I recommend him to anyone who is thinking of buying a diamond.-Marco Z. Lexington, KY

I couldn't be happier - I saved a lot of money over my local jeweler and learned a lot about diamonds after speaking with BigDiamondsUSA. I was really impressed in that I was speaking to the owner of the company, and not some sales clerk. The owner actually answered the phone whenever I called. I was skeptical about making such a large purchase over the phone, but after speaking with Patrick Fay on several occasions his voice and expertise in diamonds put my mind at ease. It is obvious he has been doing this for a long time. My fiance loves the diamond, and we are sold on enhanced diamonds. It is the only way to go, you get so much more for your money. Thanks Patrick Fay and BigDiamondsUSA.com you will be hearing from us again.-David and Jenny, Minneapolis, MN

My girlfriend won't stop kissing me...she loves the diamond earrings I gave her. By buying the enhanced diamonds I was able to get a pair twice the size over the local jeweler and saved a lot of money. Thanks BigDiamondsUSA - you will be hearing from us when it comes time for the engagement diamond.-Jim and Beth, Des Moines, IA

I found BigDiamondsUSA on the web when I searched for a diamond for my girlfriend. I bought a 1.30 round diamond solitaire. It arrived FedEx the next day, and I had a 5 day full refund option if I was unhappy. I took it to 3 stores in the mall for their opinion, and none of the store keepers even saw that it was an enhanced diamond, and their prices for the same quality was twice the price. That was good enough for me, I called Patrick Fay and told him I was very satisfied. I will be calling him again for future diamond purchases.-Mr. William R. Charlotte, NC

I have received the engagement ring and it is even more beautiful than I remember. I truly appreciate you taken care of everything so quickly and with PHENOMENAL customer service! Thank you so much for everything. Have a great rest of your week!-Kate H., Austin, TX

I just wanted to let you know that the diamond ring was delivered and it is very beautiful!! I will recommend you guys to everyone I talk to. Thanks and we will be talking to you when we are needing the wedding ring.-Mike S., Pontiac, IL

I got the ring. Wow. What an amazing job you guys have done. I'm looking at it and I can't believe it. My hand is shaking of excitement. I can't wait for her to see it. You guys are truly professional and have held my hand all throughout this process. The table is set for me now. I am proposing this coming Saturday. I am extremely happy with the ring. I might keep it for me. :) I will be referring you guys to my friends. Awesome job. I will contact you later if it is needed.-Juan A., Austin, TX

Patrick, the earrings were fabulous. She loves them! Thank you very much and have a great weekend!-Brett B., Atlanta, GA

I wanted to thank you again for a great transition. She LOVES the ring and so does everyone else. I look forward to contacting you in the future for my next purchase!-Kristopher C., Boulder, CO

I just picked up my ring and I absolutely love it! It is just what I was looking for. Thank you so much for all your help.-Victoria D., Brentwood, TN

Jamie gave me the spectacular ring you made for me on Friday and I am just in awe – it is truly magnificent! Thanks so much – I just love it, it is absolutely positively breathtaking!-Jamie and Stacy P., Fontana, WI

Just got the ring and of course it's even more stunning in person!!!! You guys are amazing!! Thanks for everything!!!-Susan M., Katy, TX

I've received the diamond. It looks gorgeous! I am impressive by the quality of the diamond presented.-Stephanie W., Perrysburg, OH

Thank you soo very much we have always received such excellent and prompt service and we couldn't be more wrapt with our ring. Thank you again, kind regards.-Stacey S., Tasmania, Australia

I am just writing to say thank you. My husband purchased a diamond from you, because he wanted to replace the diamond in my original engagement ring. You also took my original diamond and placed it along with a new one from you into his favorite bracelet. My ring is stunning! I don't want to take it off. His bracelet is perfect, done exactly the way that he wanted it. At first we were a little nervous doing the first transaction over the web and via the postal services. You were so professional and attentive that you dispelled our concerns. We would not hesitate to do business with you in the future and will definitely recommend your service to people we know.-Lisa A., Pittsburg, PA

It's breathtaking!!! I will be trading with you all from now on. Thank you so much for listening to me and caring about what I wanted. Excellent customer service!-Beth W., Somerset, KY

Just got the earrings!!! Brenda loves them. Thanks for all the info and cleaner and all the support. Spending this much money on the internet was hard for me, and the girl on the phone was great and reassuring and y'all delivered. Thanks again. Love it when someone earns my trust.-Chuck J., Stuart, FL

What an amazing experience I had with Patrick and the team at BigDiamondsUSA!!! Not only am I completely satisfied with the diamond that I received from them, but I felt so special throughout the process along the way. From my first inquiry, to the overnight delivery of my diamond ring, perfectly put together, with all of the paperwork included, it was a professional and fun experience. I would absolutely recommend using them, and so would my fiance as of 3 days ago! Thanks again guys! Perfect!-Ryan S., Berkley, MI