At BigDiamondsUSA, we offer an exclusive 7-Day No Risk Money Back Guarantee. If you are not completely satisfied with your purchase, then please email us within 7 days of receipt of the item for our No Hassle. No Questions Asked. No Explanation Necessary Return/Refund request notification. Please read the details of our return/refund policy shown below.

RETURN-REFUND POLICY:

A seven (7) day inspection/evaluation period is granted. Return for Refund request must be requested within the 7 day inspection period which begins on the day you receive the item including weekends and holidays. At the end of the seventh day all sales are considered final, and the return for refund privilege ends. After the seven (7) day return policy has expired...then buyer accepts item as described, and any claims thereafter of item not as described or claims of shoddy craftsmanship regardless of other professional and or second opinions are not accepted under any circumstance. The jewelry item you have purchased is new, and in new unworn condition when shipped to you. Any item returned for refund which show any sign of wear or damage are not be eligible for refund under any circumstance. Special order or custom made rings to customer specifications are not returnable for refund under any circumstance. ALL Return/Refund request notifications must be requested via email within the 7 day inspection period, and the item must be returned in new unworn undamaged condition, and in our possession within 7 days of return request. Telephone or voice mail return/refund request are not accepted under any circumstance. Buyer pays return shipping and insurance cost, and assumes and bears all responsibility for loss of item during transit. Submit Return/Refund request to this email only diamonds@bigdiamondsusa.com